All Topics

Exporting Your Reports

Reports & Statistics 02/08/2026 04:05 1068

Payment Methods We Support

Payments & Guarantees 02/08/2026 04:05 1161

How Payouts Are Processed?

Payments & Guarantees 02/08/2026 03:02 1098

Security of Guest Payments

Payments & Guarantees 02/08/2026 03:10 1220

Deposit & Guarantee Rules

Payments & Guarantees 02/08/2026 03:02 1072

Handling Payment Issues

Payments & Guarantees 02/08/2026 04:05 1033

Refunds & Cancelation Policies

Payments & Guarantees 02/08/2026 04:05 1043

Payment Verification Process

Payments & Guarantees 02/08/2026 04:05 1035

How to Confirm a Payment

Payments & Guarantees 02/08/2026 03:04 1057

Guest didn’t show up – what can I do?

Problems & Solutions 02/08/2026 03:06 1144

Guest wants to cancel at the last minute

Problems & Solutions 02/08/2026 03:16 1160

My guest is not respecting the house rules

Problems & Solutions 02/08/2026 03:06 1273

Damage in the apartment – how to report it?

Problems & Solutions 02/08/2026 03:42 1087

Overbooking: I have two reservations for the same dates

Problems & Solutions 02/08/2026 03:02 1001

Payment problem: guest says they paid, but I don’t see the booking

Problems & Solutions 02/08/2026 03:06 1054

Guest is asking to pay outside the platform

Problems & Solutions 02/08/2026 03:04 1093

How to handle complaints and bad reviews?

Problems & Solutions 02/08/2026 03:06 1036

Technical problem: something on the website is not working

Problems & Solutions 02/08/2026 04:05 1040

When will I receive my payout?

Finance & Payouts 02/08/2026 03:05 1177

How to add or update my payout method?

Finance & Payouts 02/08/2026 03:05 1142