All Topics

Exporting Your Reports

Reports & Statistics 16/09/2026 16:01 1353

Payment Methods We Support

Payments & Guarantees 16/09/2026 15:15 1427

How Payouts Are Processed?

Payments & Guarantees 16/09/2026 15:49 1369

Security of Guest Payments

Payments & Guarantees 16/09/2026 15:58 1465

Deposit & Guarantee Rules

Payments & Guarantees 16/09/2026 15:16 1320

Handling Payment Issues

Payments & Guarantees 16/09/2026 16:01 1279

Refunds & Cancelation Policies

Payments & Guarantees 16/09/2026 15:18 1272

Payment Verification Process

Payments & Guarantees 16/09/2026 16:00 1258

How to Confirm a Payment

Payments & Guarantees 16/09/2026 15:37 1313

Guest didn’t show up – what can I do?

Problems & Solutions 16/09/2026 15:10 1399

Guest wants to cancel at the last minute

Problems & Solutions 16/09/2026 15:39 1403

My guest is not respecting the house rules

Problems & Solutions 16/09/2026 15:48 1542

Damage in the apartment – how to report it?

Problems & Solutions 16/09/2026 15:39 1349

Overbooking: I have two reservations for the same dates

Problems & Solutions 16/09/2026 15:36 1271

Payment problem: guest says they paid, but I don’t see the booking

Problems & Solutions 16/09/2026 15:39 1306

Guest is asking to pay outside the platform

Problems & Solutions 16/09/2026 15:38 1329

How to handle complaints and bad reviews?

Problems & Solutions 16/09/2026 15:39 1301

Technical problem: something on the website is not working

Problems & Solutions 16/09/2026 15:16 1271

When will I receive my payout?

Finance & Payouts 16/09/2026 15:17 1470

How to add or update my payout method?

Finance & Payouts 16/09/2026 16:00 1414