All Topics

Exporting Your Reports

Reports & Statistics 01/02/2026 12:20 85

Payment Methods We Support

Payments & Guarantees 01/02/2026 12:19 149

How Payouts Are Processed?

Payments & Guarantees 01/02/2026 12:19 110

Security of Guest Payments

Payments & Guarantees 01/02/2026 11:10 145

Deposit & Guarantee Rules

Payments & Guarantees 01/02/2026 12:19 124

Handling Payment Issues

Payments & Guarantees 01/02/2026 12:20 124

Refunds & Cancelation Policies

Payments & Guarantees 01/02/2026 10:45 77

Payment Verification Process

Payments & Guarantees 01/02/2026 12:18 85

How to Confirm a Payment

Payments & Guarantees 01/02/2026 12:19 80

Guest didn’t show up – what can I do?

Problems & Solutions 01/02/2026 11:53 107

Guest wants to cancel at the last minute

Problems & Solutions 01/02/2026 11:00 131

My guest is not respecting the house rules

Problems & Solutions 01/02/2026 11:00 214

Damage in the apartment – how to report it?

Problems & Solutions 01/02/2026 11:00 114

Overbooking: I have two reservations for the same dates

Problems & Solutions 01/02/2026 12:19 89

Payment problem: guest says they paid, but I don’t see the booking

Problems & Solutions 01/02/2026 12:11 85

Guest is asking to pay outside the platform

Problems & Solutions 01/02/2026 11:55 105

How to handle complaints and bad reviews?

Problems & Solutions 01/02/2026 10:50 97

Technical problem: something on the website is not working

Problems & Solutions 01/02/2026 12:20 108

When will I receive my payout?

Finance & Payouts 01/02/2026 10:57 128

How to add or update my payout method?

Finance & Payouts 01/02/2026 10:59 107