All Topics

Exporting Your Reports

Reports & Statistics 01/02/2026 13:59 95

Payment Methods We Support

Payments & Guarantees 01/02/2026 12:25 150

How Payouts Are Processed?

Payments & Guarantees 01/02/2026 12:25 114

Security of Guest Payments

Payments & Guarantees 01/02/2026 13:33 147

Deposit & Guarantee Rules

Payments & Guarantees 01/02/2026 12:21 125

Handling Payment Issues

Payments & Guarantees 01/02/2026 12:25 133

Refunds & Cancelation Policies

Payments & Guarantees 01/02/2026 13:41 99

Payment Verification Process

Payments & Guarantees 01/02/2026 13:56 91

How to Confirm a Payment

Payments & Guarantees 01/02/2026 12:37 99

Guest didn’t show up – what can I do?

Problems & Solutions 01/02/2026 13:31 110

Guest wants to cancel at the last minute

Problems & Solutions 01/02/2026 12:25 134

My guest is not respecting the house rules

Problems & Solutions 01/02/2026 12:25 215

Damage in the apartment – how to report it?

Problems & Solutions 01/02/2026 12:45 116

Overbooking: I have two reservations for the same dates

Problems & Solutions 01/02/2026 12:27 108

Payment problem: guest says they paid, but I don’t see the booking

Problems & Solutions 01/02/2026 13:41 106

Guest is asking to pay outside the platform

Problems & Solutions 01/02/2026 12:27 124

How to handle complaints and bad reviews?

Problems & Solutions 01/02/2026 12:39 119

Technical problem: something on the website is not working

Problems & Solutions 01/02/2026 13:58 124

When will I receive my payout?

Finance & Payouts 01/02/2026 12:31 135

How to add or update my payout method?

Finance & Payouts 01/02/2026 13:51 111