All Topics

Exporting Your Reports

Reports & Statistics 16/09/2026 15:16 1351

Payment Methods We Support

Payments & Guarantees 16/09/2026 15:15 1427

How Payouts Are Processed?

Payments & Guarantees 16/09/2026 14:46 1367

Security of Guest Payments

Payments & Guarantees 16/09/2026 14:39 1460

Deposit & Guarantee Rules

Payments & Guarantees 16/09/2026 15:14 1319

Handling Payment Issues

Payments & Guarantees 16/09/2026 15:15 1276

Refunds & Cancelation Policies

Payments & Guarantees 16/09/2026 15:16 1262

Payment Verification Process

Payments & Guarantees 16/09/2026 15:15 1257

How to Confirm a Payment

Payments & Guarantees 16/09/2026 15:16 1301

Guest didn’t show up – what can I do?

Problems & Solutions 16/09/2026 15:10 1399

Guest wants to cancel at the last minute

Problems & Solutions 16/09/2026 14:39 1400

My guest is not respecting the house rules

Problems & Solutions 16/09/2026 14:39 1540

Damage in the apartment – how to report it?

Problems & Solutions 16/09/2026 14:39 1346

Overbooking: I have two reservations for the same dates

Problems & Solutions 16/09/2026 15:16 1259

Payment problem: guest says they paid, but I don’t see the booking

Problems & Solutions 16/09/2026 14:39 1295

Guest is asking to pay outside the platform

Problems & Solutions 16/09/2026 15:16 1317

How to handle complaints and bad reviews?

Problems & Solutions 16/09/2026 14:39 1285

Technical problem: something on the website is not working

Problems & Solutions 16/09/2026 15:16 1271

When will I receive my payout?

Finance & Payouts 16/09/2026 14:38 1469

How to add or update my payout method?

Finance & Payouts 16/09/2026 14:38 1412