All Topics

Exporting Your Reports

Reports & Statistics 16/09/2026 14:29 1333

Payment Methods We Support

Payments & Guarantees 16/09/2026 14:28 1413

How Payouts Are Processed?

Payments & Guarantees 16/09/2026 14:28 1361

Security of Guest Payments

Payments & Guarantees 16/09/2026 13:35 1450

Deposit & Guarantee Rules

Payments & Guarantees 16/09/2026 14:23 1309

Handling Payment Issues

Payments & Guarantees 16/09/2026 14:27 1258

Refunds & Cancelation Policies

Payments & Guarantees 16/09/2026 14:29 1260

Payment Verification Process

Payments & Guarantees 16/09/2026 14:30 1238

How to Confirm a Payment

Payments & Guarantees 16/09/2026 14:28 1293

Guest didn’t show up – what can I do?

Problems & Solutions 16/09/2026 14:29 1390

Guest wants to cancel at the last minute

Problems & Solutions 16/09/2026 14:15 1389

My guest is not respecting the house rules

Problems & Solutions 16/09/2026 13:35 1527

Damage in the apartment – how to report it?

Problems & Solutions 16/09/2026 14:29 1335

Overbooking: I have two reservations for the same dates

Problems & Solutions 16/09/2026 14:28 1251

Payment problem: guest says they paid, but I don’t see the booking

Problems & Solutions 16/09/2026 14:29 1293

Guest is asking to pay outside the platform

Problems & Solutions 16/09/2026 13:31 1309

How to handle complaints and bad reviews?

Problems & Solutions 16/09/2026 13:34 1278

Technical problem: something on the website is not working

Problems & Solutions 16/09/2026 13:30 1250

When will I receive my payout?

Finance & Payouts 16/09/2026 14:24 1458

How to add or update my payout method?

Finance & Payouts 16/09/2026 14:25 1403