All Topics

Exporting Your Reports

Reports & Statistics 03/05/2026 17:47 554

Payment Methods We Support

Payments & Guarantees 03/05/2026 17:47 607

How Payouts Are Processed?

Payments & Guarantees 03/05/2026 17:46 563

Security of Guest Payments

Payments & Guarantees 03/05/2026 17:00 662

Deposit & Guarantee Rules

Payments & Guarantees 03/05/2026 17:43 590

Handling Payment Issues

Payments & Guarantees 03/05/2026 17:47 552

Refunds & Cancelation Policies

Payments & Guarantees 03/05/2026 17:42 555

Payment Verification Process

Payments & Guarantees 03/05/2026 17:47 570

How to Confirm a Payment

Payments & Guarantees 03/05/2026 16:42 531

Guest didn’t show up – what can I do?

Problems & Solutions 03/05/2026 17:02 597

Guest wants to cancel at the last minute

Problems & Solutions 03/05/2026 16:56 581

My guest is not respecting the house rules

Problems & Solutions 03/05/2026 17:02 744

Damage in the apartment – how to report it?

Problems & Solutions 03/05/2026 17:44 579

Overbooking: I have two reservations for the same dates

Problems & Solutions 03/05/2026 16:42 532

Payment problem: guest says they paid, but I don’t see the booking

Problems & Solutions 03/05/2026 16:46 538

Guest is asking to pay outside the platform

Problems & Solutions 03/05/2026 17:27 520

How to handle complaints and bad reviews?

Problems & Solutions 03/05/2026 16:46 524

Technical problem: something on the website is not working

Problems & Solutions 03/05/2026 17:47 550

When will I receive my payout?

Finance & Payouts 03/05/2026 16:58 562

How to add or update my payout method?

Finance & Payouts 03/05/2026 17:43 591