All Topics

Exporting Your Reports

Reports & Statistics 01/02/2026 10:41 71

Payment Methods We Support

Payments & Guarantees 01/02/2026 10:46 148

How Payouts Are Processed?

Payments & Guarantees 01/02/2026 10:42 102

Security of Guest Payments

Payments & Guarantees 01/02/2026 10:45 129

Deposit & Guarantee Rules

Payments & Guarantees 01/02/2026 10:44 113

Handling Payment Issues

Payments & Guarantees 01/02/2026 10:41 111

Refunds & Cancelation Policies

Payments & Guarantees 01/02/2026 10:45 77

Payment Verification Process

Payments & Guarantees 01/02/2026 10:37 60

How to Confirm a Payment

Payments & Guarantees 01/02/2026 10:41 71

Guest didn’t show up – what can I do?

Problems & Solutions 01/02/2026 09:57 85

Guest wants to cancel at the last minute

Problems & Solutions 01/02/2026 09:23 115

My guest is not respecting the house rules

Problems & Solutions 01/02/2026 09:23 194

Damage in the apartment – how to report it?

Problems & Solutions 01/02/2026 09:23 94

Overbooking: I have two reservations for the same dates

Problems & Solutions 01/02/2026 10:44 86

Payment problem: guest says they paid, but I don’t see the booking

Problems & Solutions 01/02/2026 10:45 77

Guest is asking to pay outside the platform

Problems & Solutions 01/02/2026 10:45 104

How to handle complaints and bad reviews?

Problems & Solutions 01/02/2026 10:45 91

Technical problem: something on the website is not working

Problems & Solutions 01/02/2026 10:46 101

When will I receive my payout?

Finance & Payouts 01/02/2026 10:45 124

How to add or update my payout method?

Finance & Payouts 01/02/2026 10:45 99