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Exporting Your Reports

Reports & Statistics 01/02/2026 15:15 98

Payment Methods We Support

Payments & Guarantees 01/02/2026 12:25 150

How Payouts Are Processed?

Payments & Guarantees 01/02/2026 12:25 114

Security of Guest Payments

Payments & Guarantees 01/02/2026 13:33 147

Deposit & Guarantee Rules

Payments & Guarantees 01/02/2026 14:52 126

Handling Payment Issues

Payments & Guarantees 01/02/2026 12:25 133

Refunds & Cancelation Policies

Payments & Guarantees 01/02/2026 14:13 102

Payment Verification Process

Payments & Guarantees 01/02/2026 15:12 94

How to Confirm a Payment

Payments & Guarantees 01/02/2026 14:53 103

Guest didn’t show up – what can I do?

Problems & Solutions 01/02/2026 14:34 111

Guest wants to cancel at the last minute

Problems & Solutions 01/02/2026 14:21 135

My guest is not respecting the house rules

Problems & Solutions 01/02/2026 12:25 215

Damage in the apartment – how to report it?

Problems & Solutions 01/02/2026 12:45 116

Overbooking: I have two reservations for the same dates

Problems & Solutions 01/02/2026 14:02 111

Payment problem: guest says they paid, but I don’t see the booking

Problems & Solutions 01/02/2026 14:37 108

Guest is asking to pay outside the platform

Problems & Solutions 01/02/2026 14:02 126

How to handle complaints and bad reviews?

Problems & Solutions 01/02/2026 14:01 120

Technical problem: something on the website is not working

Problems & Solutions 01/02/2026 13:58 124

When will I receive my payout?

Finance & Payouts 01/02/2026 12:31 135

How to add or update my payout method?

Finance & Payouts 01/02/2026 15:22 113